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A new “Order Shipment Delayed” event type is available for selection during creation of communication events that define notification emails for orders in Backordered, Reserved and Exception status. The notification emails associated with this event type are intended to provide customers with details about their order, including the expected arrival date for delayed items. 

An “Order Shipment Delayed” notification is triggered for Backordered, Reserved and Exception orders older than “n” days (where “n” is a configurable number of days), and then every subsequent “n” number of days until the order is fulfilled or manually cancelled.

FYI . . .

Refer to New Order-Related Project Settings for Order Shipment Delayed Notifications for information about configuring the threshold and lead time for these notifications.



The “Order Shipment Delayed” event type has been implemented in the Notifications module.


The “Order Shipment Delayed” event type is now included in the drop-down menu for the Event Type field on the Notifications>Create>Recipient>Create Communication Event page.


Notification emails for the “Order Shipment Delayed” event type include the following fields:

  • Subject Line:  Defaults to "Items On Backorder" (can be modified)
  • Purchase Order: EDGE ASN Header ID
  • Customer number: EDGE Member ID
  • Order Number: EDGE Order Header ID
  • Product / Description: Catalog Item Number / Catalog Item Name
  • Qty: Order Line Quantity
  • Expected: The ASN Line Expected Arrival Date
    (Determined by the value of the “SHIPMENT_DELAYED_LEADTIME” project setting described in New Project Settings for "Order Shipment Delayed" Notifications.)

 Business Benefit

“Order Shipment Delayed” notifications help improve and maintain customer satisfaction, keeping customers informed about the status of their delayed orders on a regular basis and giving them the opportunity to make informed decisions on whether to continue to wait for or to cancel their orders. These notifications ensure that merchants are in compliance with FTC Prompt Delivery Rules."

FYI . . .

  • FTC - Federal Trade Commission
  • The FTC “Prompt Delivery Rules” spell out the ground rules for merchants in making promises about shipments, notifying consumers about unexpected delays and refunding consumers’ payments.

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